Shipping Policy
Fast, reliable delivery of authentic Ethiopian ingredients to your doorstep
Standard Delivery
3-5 business days • Free on orders over 200 AED
15 AED for orders under 200 AED
Express Delivery
1-2 business days • 25 AED
Available in Dubai, Abu Dhabi, and Sharjah
Same Day Delivery
Within 4-6 hours • 35 AED
Available in select areas of Dubai (order before 2 PM)
United Arab Emirates
- • Dubai (all areas)
- • Abu Dhabi (all areas)
- • Sharjah (all areas)
- • Ajman (selected areas)
- • Ras Al Khaimah (selected areas)
- • Fujairah (selected areas)
- • Umm Al Quwain (selected areas)
International Shipping
We're expanding internationally! Contact us for shipping to other countries.
Order Processing
Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Cut-off Times
- • Standard Delivery: 6:00 PM
- • Express Delivery: 4:00 PM
- • Same Day Delivery: 2:00 PM
Business Days
Sunday to Thursday (Friday and Saturday are weekends in UAE)
Temperature Control
All products are packaged with temperature control to maintain freshness during transit.
Secure Packaging
Items are carefully packed to prevent damage during shipping. Fragile items receive extra protection.
Eco-Friendly
We use recyclable and biodegradable packaging materials whenever possible.
Delivery Attempts
Our delivery partner will attempt delivery up to 3 times. If unsuccessful, the package will be held at the local facility for 5 days before being returned to us.
Address Accuracy
Please ensure your delivery address is complete and accurate. We are not responsible for delays or failed deliveries due to incorrect addresses.
Signature Required
For orders over 500 AED, a signature will be required upon delivery for security purposes.
Weather Delays
Delivery times may be extended during extreme weather conditions or unforeseen circumstances beyond our control.
Questions about shipping?
Contact our customer service team for any shipping-related inquiries.