Returns & Refunds
We want you to be completely satisfied with your purchase. Learn about our return policy and process.
30-Day Return Window
You can return most items within 30 days of delivery for a full refund.
Condition Requirements
- • Items must be unopened and in original packaging
- • Products must be in sellable condition
- • Original receipt or order confirmation required
Non-Returnable Items
- • Perishable items (bread, fresh products)
- • Opened spice containers
- • Custom or personalized packages
Damaged Items
If your order arrives damaged, we'll replace it free of charge or provide a full refund.
Wrong Items
If you receive the wrong item, we'll send the correct item and arrange pickup of the wrong item at no cost to you.
Quality Issues
If you're not satisfied with the quality of any product, contact us within 7 days of delivery.
Contact Us
Email us or call to initiate your return request
Get Authorization
Receive return authorization and shipping label
Ship Items
Package items securely and ship using provided label
Get Refund
Receive refund within 5-7 business days
Processing Time
Refunds are processed within 5-7 business days after we receive your returned items.
Refund Method
Refunds will be issued to the original payment method used for the purchase.
Shipping Costs
Original shipping costs are non-refundable unless the return is due to our error.
Return Shipping
We provide free return shipping labels for defective or incorrect items.
Item Exchanges
We offer exchanges for different sizes or varieties of the same product category.
Price Differences
If exchanging for a higher-priced item, you'll pay the difference. Lower-priced exchanges receive store credit.
Exchange Timeline
Exchanges follow the same 30-day timeline as returns and must meet the same condition requirements.
Holiday Returns
Items purchased during holiday seasons (November-December) can be returned until January 31st.
Bulk Orders
Special return terms may apply to bulk orders over 1000 AED. Contact us for details.
International Returns
International customers are responsible for return shipping costs unless the return is due to our error.
Need to Return Something?
Contact our customer service team to start your return process.